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KEY HOLDING & PROPERTY MANAGEMENT
Orihuela Costa & Torrevieja
Your Costa Blanca property, checked and managed while you are away.
We keep your keys safe, inspect the property regularly, document its condition and inform you whenever something needs attention.
For owners who do not live permanently in Costa Blanca.
MEASURE · COMPARE · DOCUMENT · DETECT · ACT
An unoccupied property can change without you noticing.
A minor leak, persistent humidity, an air-conditioning issue or the effects of a storm can remain unnoticed for weeks when the owner is away.
HUMIDITY & MOULD
Changes can develop before they become obvious at first glance.
WATER & LEAKS
An unusual variation may be the first sign of a problem.
AIR CONDITIONING
Periodic functional checks can reveal changes that require attention.
SEVERE WEATHER
Heavy rain, wind and storms can affect terraces, drainage or the exterior of the property.
MAIL & ADMINISTRATION
Important documents should not have to wait until the owner’s next visit to Spain.
LOCAL INTERVENTION
If a problem occurs, it is important to have someone who already knows the property.
HOW WE WORK
We do more than visit. We monitor and document.
Every property develops a history over time. Photographs, observations, relevant readings and scheduled checks help us identify changes rather than simply saying that “everything looks fine”.
1
Step 01
MEASURE
We collect relevant data and property parameters.
2
Step 02
COMPARE
We track changes against previous visits and recorded values.
3
Step 03
DOCUMENT
We record photographs, readings and clear observations.
4
Step 04
DETECT
We identify changes that require attention at an early stage.
5
Step 05
ACT
We inform the owner and coordinate the next steps.
The result is a measurable, documented and preventive, process designed to track the property over time.
Digital reporting
Every visit leaves a digital record.
You receive more than a simple confirmation that everything is fine. You receive a structured report with the status of the areas checked, photographs, relevant readings and clear recommendations.
- Point-by-point checks: access, utilities, indoor climate and exterior
- Documented photographs at every visit
- Readings and observations that can be compared over time
- Clear recommendations when something requires attention
Property visit report
Apartment · Orihuela Costa
Access & security OK
Water OK
Electricity OK
Air conditioning OK
Indoor climate ATTENTION
Exterior OK
Relative humidity
Water meter No unusual variations
Attached photographs
8 photographs
Recommendation: monitor again at the next visit.
Stay in Costa Blanca
digital report SUSTAINABILITY
Responsible property management, not just monitoring
We apply sustainable development principles to track resource consumption, help prevent waste and support the long-term condition of the property.
WATER
Monitoring consumption and identifying unusual variations can help detect situations that require attention at an early stage.
ENERGY
Tracking consumption and carrying out functional checks helps us observe how energy use evolves within the property.
PROPERTY & RESILIENCE
Prevention, responsible maintenance and checks after severe weather help protect the property and its resources.
CROSS-CUTTING DIMENSION
Digitalisation
We document visits, data and observations to build a comparable digital history of the property.
CROSS-CUTTING DIMENSION
Partnerships
Collaboration with owners, technicians, suppliers and other local partners turns monitoring into coordinated action.
The Sustainable Development Goals indicate the areas in which our activity can contribute to more responsible property management.
Would you like to see how these principles can contribute to the management of your property?
DISCOVER OUR APPROACHChoose the right level of protection for your property
From essential monitoring to extended local property management.
ECO-BASIC
WATCH
Essential property oversight
For owners who want their home checked regularly and documented while they are away.
- ✓ 12 documented visits / year
- ✓ Secure key holding
- ✓ Access and essential installations check
- ✓ Basic functional air-conditioning check
- ✓ Visual check for damp and water ingress
- ✓ Meter recording and mail check
- ✓ Digital report with photographs after every visit
- ✓ 1 severe-weather check / year
649 € / year
VAT included · Annual payment
RECOMMENDED FOR OWNERS ABROAD
ECO-SMART
PREVENT
Active prevention, not just checking
For owners who want to monitor how the property changes over time and identify issues that require attention at an early stage.
- ✓ 24 visits / year (12 preventive + 12 ventilation)
- ✓ Temperature and humidity monitoring
- ✓ Active assisted ventilation
- ✓ Preventive air-conditioning monitoring
- ✓ Water and energy consumption analysis
- ✓ Periodic administrative checks
- ✓ Digital report after every visit
125 € / month
VAT included · 12-month service contract
1,425 € / year · save 5%
ECO-PREMIUM
MANAGE
Your property managed locally
For owners who want more than monitoring and wish to reduce the burden of managing their property remotely.
- ✓ Everything included in ECO-SMART
- ✓ 4 extended property reviews / year
- ✓ Monthly administrative monitoring
- ✓ Monthly water and energy consumption analysis
- ✓ 4 severe-weather checks / year
- ✓ 2 contractor access and coordination visits / year
- ✓ 2 pre-arrival property preparations / year
- ✓ Priority incident coordination
- ✓ Annual Property Health Report
185 € / month
VAT included · 12-month service contract
2,099 € / year · save over 5%
Not sure which plan is right for you?
Compare all services, frequencies and benefits included in each plan.
COMPARE PLANS AND SERVICES →Additional services available on request.
LAUNCH OFFER
We begin by getting to know your property.
Every new service relationship begins with a Property Onboarding & Baseline Assessment . We document access, essential technical elements and the initial condition of the property so that future monitoring starts from a clear, documented baseline.
The initial assessment includes:
✓ Property and access registration
✓ Initial reference photographs
✓ Initial meter readings
✓ Identification of essential technical points
✓ Access Route Mapping
✓ Emergency information setup
✓ Initial temperature and humidity readings
✓ Secure key and access register
PROPERTY ONBOARDING
& Baseline Assessment
Standard price
99 €
VAT included
INCLUDED
at no additional cost
For contracts signed by
31 October 2026
After this date, the standard fee of €99 VAT included will apply.
Stelian Matei
Managing Director & Property Specialist
STAY IN COSTA BLANCA
Scientific & Sustainable Property Management
YOUR LOCAL PARTNER
Local presence. Documented process. Real accountability.
When you entrust us with access to your property, you are entrusting us with more than a key.
Stay in Costa Blanca combines local presence with a preventive and documented approach. We check the property, track changes over time and keep you informed whenever something requires attention.
Local presence
Orihuela Costa & Torrevieja
Documented process
Photos, observations and a digital history of the property
Preventive approach
We identify changes before they develop into bigger problems
WHAT WE MONITOR IN PRACTICE
Small details can signal problems before they become expensive.
During our visits we check and document areas that can easily go unnoticed when a property is left unoccupied.
Access & security
We inspect doors, locks and access points for changes, damage or signs that require attention.
Water & leaks
We observe taps, sanitary fixtures and visible signs that may indicate water loss or infiltration.
Air conditioning
We carry out a basic functional check and observe the visible condition of the filters and indoor unit.
Installations & hidden areas
We inspect areas beneath sinks and visible connections for signs of moisture, leakage or other changes.
Exterior & terrace
We check drainage, standing water and the effects of rain or wind on exterior areas.
Humidity & indoor climate
We monitor visible signs of damp, condensation or mould and compare them with previous observations.
Every observation is documented.
Photographs, relevant readings and recommendations from each visit contribute to the property’s digital history.
We do not look only for obvious problems.
The aim is to notice changes early enough for the owner to decide what action should be taken.
FREQUENTLY ASKED QUESTIONS
What you may want to know before entrusting us with your property.
Clear answers to the most important questions about key holding, property visits, reports and property management.
01 What does the Key Holding service mean?
What does the Key Holding service mean?
We keep your property keys secure and use them exclusively for the services agreed with you: scheduled visits, checks, authorised access or other requested interventions. Keys are managed through an identification system designed to avoid an obvious link between the key and the property address.
02 What do you check during a property visit?
What do you check during a property visit?
Depending on the plan, we check access and security, water and sanitary installations, the electrical panel, basic air-conditioning operation, visible signs of damp or water ingress, meters, interior areas and exterior spaces. Each visit is documented so the condition of the property can be tracked over time.
03 Do I receive a report after every visit?
Do I receive a report after every visit?
Yes. Visits are documented digitally with photographs and relevant observations. The purpose is not simply to confirm that “everything is fine”, but to build a history of the property and identify changes that require attention.
04 What happens if you discover a problem?
What happens if you discover a problem?
We document the situation and inform you. If an intervention is required, we agree the next steps with you. We do not order works or repairs on your behalf without your approval, except within situations and limits agreed in advance.
05 Are repairs and materials included in the plan?
Are repairs and materials included in the plan?
No. The plans cover the monitoring, checking, documentation and coordination services included at the selected level. Materials, parts, technicians’ labour and actual repairs are charged separately. Some plans include a limited number of contractor access and coordination services.
06 What does a severe-weather check mean?
What does a severe-weather check mean?
After a relevant local weather event, we can carry out an additional property check to look for possible access issues, water ingress, exterior damage or other visible changes. The number of severe-weather checks included each year depends on the selected plan.
07 Can I start working with you even if I am not in Spain?
Can I start working with you even if I am not in Spain?
Yes, absolutely. The initial property assessment (access, keys, initial condition and photographs) can be completed without you being present — the keys can be sent by courier, handed over by someone you trust or left directly in a coded access box. We agree together which option works best for you.
08 Are the services suitable for apartments, bungalows and villas?
Are the services suitable for apartments, bungalows and villas?
Yes. The plans are designed for different types of properties. Published prices apply to properties with a standard configuration; very large properties, properties with extensive exterior areas or properties with greater technical complexity may require an assessment and a personalised quotation.
09 Are cleaning and pre-arrival property preparation included?
Are cleaning and pre-arrival property preparation included?
Cleaning, laundry, shopping and consumables are not automatically included in the standard plans. ECO-PREMIUM includes a limited number of pre-arrival property preparation services, while other services can be requested separately.
10 Which areas do you cover?
Which areas do you cover?
Our activity is focused on Orihuela Costa and Torrevieja, allowing us to maintain the local nature of the service and manage visits and intervention coordination efficiently.
Do you have a question that is not answered here?
TALK TO USNEXT STEP
Do you own a property in Orihuela Costa or Torrevieja?
Tell us what type of property you own and how long it is usually left unoccupied. We will recommend the level of protection that best matches the property's actual needs.
No-obligation initial discussion
Recommendation tailored to your property
Orihuela Costa & Torrevieja